Help & FAQs
Frequently Asked Questions
1. How do I find the right remote control for my device?
At Remotes World, we strive to make finding the right remote control as easy as possible. You can search for your remote control by entering the brand and model number of your device into the search bar on our website. If you need further assistance, feel free to contact our customer service team, and we’ll be happy to help you find a compatible remote control for your device.
2. What if I receive a damaged or defective remote control?
We take pride in the quality of our products. In the unlikely event that you receive a damaged or defective remote control, please contact us immediately at admin@remotesworld.ca with your order details and a description of the issue. We’ll work swiftly to resolve the problem by either providing a replacement or initiating a refund.
3. How long will it take to receive my order?
We offer Express Post shipping for all our products, which usually takes 1-4 business days for delivery within Canada. Once your order is processed and shipped, you will receive a tracking number to monitor the status of your shipment.
4. Can I return a remote control if I change my mind?
Yes, we understand that preferences may change. You have 30 calendar days from the date of delivery to return an item that is unused and in its original packaging. Please refer to our Return Policy for detailed information on our return process.
5. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. Rest assured, all transactions on our website are encrypted and secure.
6. Do you offer warranties on remote controls?
Many of our remote controls come with a manufacturer’s warranty. Warranty details can usually be found on the product page or packaging. If you have any questions regarding warranties, feel free to reach out to our customer service team for clarification.
Contact Us
If you have any other questions or concerns, or need further assistance, please don’t hesitate to contact our friendly customer service team:
- Email: admin@remotesworld.ca
- Phone: 647-783-4966
- By visiting this page on our website: Contact Us
- Customer service: Monday to Friday between 9:00 am to 5:00 pm.
We’re here to help make your shopping experience at Remotes World as smooth and enjoyable as possible.