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Frequently Asked Questions
Why is my order delayed?
Order delays can occur due to various reasons such as high order volumes, inventory discrepancies, or unforeseen logistical issues. We sincerely apologize for any inconvenience caused by delays. You can reach out to our customer service team at admin@remotesworld.ca for specific information regarding your delayed order. We'll do our best to provide updates and resolve the situation promptly.
How do I cancel an order?
If you wish to cancel your order, please contact us as soon as possible at admin@remotesworld.ca with your order details. We process orders quickly, but we'll make every effort to accommodate your request. Once an order is shipped, it can no longer be canceled, but it can be returned following our Return Policy.
How do I modify an order?
Unfortunately, once an order is placed, it enters our processing system to ensure quick shipment. As a result, modifications such as changing items or shipping addresses may not be possible. If you need to make changes, please contact us immediately, and we'll do our best to assist you. If your order has already been processed, we recommend placing a new order or initiating a return if necessary.
How do I track an order?
Upon the shipment of your order, you will receive a confirmation email containing a tracking number and a direct link to track your package. Alternatively, you can visit our Order Tracking page on our website. There, you can enter your email address and order ID to access real-time tracking information for your package.
How do I get a refund?
If you're eligible for a refund according to our Return and Refund Policy, once we receive and inspect the returned item, we will initiate the refund to your original payment method. Please allow some time for the refund to reflect in your account, as the processing time may vary based on your payment provider's policies.